Return & Refund Policy
Due to the personal and intimate nature of our products — including adult toys, novelties, lingerie, and costumes — we do not accept returns or offer refunds unless the item is defective upon arrival. This policy ensures the safety, hygiene, and satisfaction of all our customers.
Defective Items
- If your product arrives damaged or defective, please contact us within 7 days of receiving your order.
- Include your order number, a clear description of the issue, and, if possible, a photo of the defective item.
Customer Satisfaction
- Your satisfaction is important to us. If you experience any issues with your purchase, please reach out to us at [email protected] and we will do our best to resolve the situation promptly.
We appreciate your understanding and thank you for shopping with us.